Refund policy

Return and Refund Policy

Buff and Teddy's Adventure Store

Last Updated: November 2, 2026

Damaged, Defective, or Incorrect Products

At Buff and Teddy's Adventure Store, customer satisfaction is important to us.

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery whenever possible.

When contacting us, please provide:

Your order number
A description of the problem
Clear photographs of the damaged, defective, or incorrect item, if available

After reviewing your request, we will arrange an appropriate replacement or refund.

Customers will not be charged return shipping fees for approved returns involving damaged, defective, or incorrect products.

Returns and Exchanges

Our general policy does not accept returns or exchanges for changes of mind, incorrect sizes ordered by customers, or personal preferences, except where otherwise stated or required by law.

Certain products fulfilled through Shopify Collective are eligible for returns within 30 days of delivery under the applicable return arrangements.

Eligible Shopify Collective returns have no return-label fees or restocking fees under our current return settings.

How to Request a Return

Customers must contact Buff and Teddy's Adventure Store before sending any products back.

Please contact our customer service team using the contact information provided on our website.

Once your return request has been reviewed, we will provide instructions and the appropriate return shipping address.

Do not return products without receiving return instructions.

Refunds

Once an eligible return has been received and approved, or an eligible refund has otherwise been authorized, your refund will be issued to your original payment method.

Refund processing times may vary depending on your bank or payment provider.

Missing or Lost Orders

If your order has not arrived within the expected delivery period, please contact our customer service team with your order number.

We will investigate the issue and work toward an appropriate resolution.

Return Shipping

For approved returns involving damaged, defective, or incorrect products, Buff and Teddy's Adventure Store will cover the required return shipping costs.

Other eligible returns will be handled according to the applicable product return arrangements.

Contact Us

For questions about returns, refunds, replacements, or damaged products, please contact Buff and Teddy's Adventure Store using the customer service email listed on our website.